Customer Service and Support
We recognize that our clients are our business. Each team member at A1S strives to go above and beyond the needs of our clients. Your company will be assigned a personal customer service rep that will get to know you and the ins and outs of your company’s payroll procedures. Our technology provides you with a superior platform to manage your needs and our staff provides you with a superior level of support.
Implementation & Training
Our implementation manager will work with you personally to make the transition to our platform as seamless as possible. We take care of all company setup, import history information, and will process and run your first payroll for you. Training on our platform is divided in to 3 areas and done at your pace so that you have a firm understanding of the software.
We partner with Kronos to bring you an all-in-one platform that is very competitive in the market. Kronos is leading the way around the globe in workforce management innovation. With thousands of customers in more than 100 countries, Kronos helps organizations of all sizes and industries better manage their workforce.
What Our Clients Are Saying
"When we changed our Human Resources Management System to Access 1 Source, I was amazed at the difference in the product but more importantly the difference in their customer service. Even though Access 1 Source provides services to many, very large companies, I felt like I was their primary focus. The commitment they had during our conversion continues every day. I never hesitate to call with any questions because I know they will answer my question and go the extra mile to make sure I understand how to resolve my issue. When our payroll person had an unexpected medical leave, A1S helped reduce my anxiety and worked me step by step through the payroll process for a smooth payday. For almost 3 years we have worked with Access 1 Source and still have no complaints! I would recommend Access 1 Source to any company."
"We have been with Access One Source for 10 plus years. Within those years, we had a management change at our company and a decision was made to go to one of the Larger Payroll, Benefits, Human Resource companies that said they handle it all. We were with them for one year and came back to Access One Source. The best move we have ever made. A1S customer service is excellent. You can always count on getting the information that you need. We are extremely happy with all aspects of Access One Source."
"I can't say enough about Access 1 Source and their outstanding customer service and payroll product! We have tried several payroll companies and found many stressful experiences from poor customer service to programs that do not meet our needs. After many bad experiences it was difficult to put trust in any payroll company. We have found that trust once again in Access 1 Source. I know if I have any questions, issues or need the system to process one of our crazy calculations it’s a simple phone call or email and there is always quick resolution. I only wish I had found Access 1 Source years ago."